Washington Square Inn Policies
Weekends require a 2 night min, and 3 or more nights on special/holiday time periods. We do occasionally have an “orphaned” night, which we allow you to either book online or call and speak with an innkeeper. We would also be happy to place you on a waitlist for a specific date or room.
Our cancellation period at WSI is 7 days prior to your scheduled arrival date. On Holidays a 21day notice is required. A $25.00 charge is applied to all cancellations.
Our check in time begins at 3:00 pm each day and up until 9:00 pm, but if you arrive early, you are welcome to stop by and drop off your bags. We can arrange your parking* (if you have a car) and check the status of you room. If you are arriving late- just give us a heads up, but someone will be here to check you in, as we have someone here 24/7.
Your balance is due at check-in. please provide your credit card, and be prepared to show a valid photo I.D.
Our checkout time is 11:00 am. For an additional hourly charge, we may be able to accommodate a later checkout time.
The Washington Square Inn is a non-smoking inn. No smoking allowed in any of our guest rooms. Many areas in San Francisco are also designated as non-smoking areas-such as “No smoking within 15’ of doorways”
Pets of any variety are not allowed in guest rooms or vehicles. We are happy to make recommendations for boarding facilities.
The Inn reserves the right to charge for cleaning and/or loss of revenue fees if smoking occurs in non-designated areas or pets are brought on to property.
Our rates are based on single or double occupancy only. This policy applies to adults and children; all of our rooms are for two person occupancy (only Rm 1 can accommodate up to three) No child under the age of 16 is permitted in any of our guest rooms unless accompanied by an adult. We are licensed/permitted for persons 16 years of age or older.
A first night’s deposit on all WSI rooms is charged at booking to a Visa, Amex or MasterCard.
Special event/holiday weekends, long-range reservations, groups (see note below) of 3 or more rooms, require different cancellation periods and different deposit requirements, regardless of whether the rooms are booked as a group, or reserved individually.
If you are making a booking within 7 days of your date of stay, your reservation will be completely NON-REFUNDABLE and we will charge the entire amount of your stay to the credit card you provide, and will e-mail you a confirmation within 24hours.
Our cancellation policy exists to protect our customers as well as the hotel. Unlike industry practice, Washington Square Inn does not believe in “overselling” its rooms whereby certain other properties factor in a cancellation contingency and continue to sell more rooms than they actually have. Sometimes this practice works for them, other times guests arrive from distance locations only to find they must be escorted to another property – which, as you can imagine, is disastrous. To hedge our exposure from not overselling rooms, we must give ourselves a cancellation notification period that allows for a reasonable “booking window” to re-sell a cancelled room.
Reducing the number of days of a stay after your cancellation date is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
Departure before the scheduled departure date will constitute a cancellation and monies will NOT be refundable.
Concerned about “what if” scenarios after your reservation becomes non-refundable (i.e. death in the family, or a natural disaster)? Consider trip insurance. We have this readily available to you when you book your reservation online through our website – just check the box for International Lodging Protector.
Special Note on Groups: A group consists of 3 or more rooms either traveling together or meeting up at the inn, whether booking individual or as one. All groups are subject to an automatic gratuity charge (10%) and 30+ cancellation policy applies for 3-6 rooms.
As a small intimate property – it is Not in our (and our other guests) interest to accommodate groups.( If you’ve ever found yourself lost amid the hustle and bustle of a wedding or weekend family reunion you’ll understand why we consider group reservations anathema to thoughtful hospitality.) If you are seeking more than 3 rooms, we will be happy to refer you to a more suited property.
Our property is for registered guests only. Our licensing and insurance does not cover non-registered guests, so we kindly ask that you do not bring friends or family back to the property for wine & food. Before check-in/after check-out, you are not considered a registered guest, and same policy applies. Violation of these policies may result in an immediate cancellation with no refund.
The Washington Square Inn reserves the right to automatically cancel any group reservation not complying with the above group policies, and monies will not be refundable
The vacation rental: All the policies listed for the WSI also apply to Telegraph Hill Vacation Rental with a few exceptions listed here:cancellation policy is 30 days. For holidays; a 60 day notice is required. A $50.00 charge is applied to all cancellations. A $150.00 fully refundable cleaning deposit is also charged at time of booking. 4 person limit please. We reserve the right to charge for any damages, extra cleaning and any additional guests (over the 4 person limit) staying on the property. 3 night minimum stay is required. No pets. No smoking. The full amount will be charged at time of booking your reservation.
The full amount is charged upfront (plus a 150.00 fully refundable security deposit when it is left undamaged and in clean condition)
Any violation of any of these policies for either the WSInn or the THV Rental may result in a forfeiture of your reservation.